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| LAZZE Inc., Terms and Conditions |
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Terms and conditions: Prices: Every effort possible will be made to hold published prices, however all prices are subject to change without notice! We cannot accept responsibility for errors in content or pricing. Returns: No merchandise will be accepted for return without prior authorization! All returns must be in like new condition and in original packaging with a copy of the invoice. Special orders are not returnable! All return shipments must be prepaid. Shipping charges are not refundable. A 15% restocking charge will be applied to all returns. No returns accepted after 30 days of invoice date. DVDs: Within 30 days of delivery, you may return any video or DVD, in its original, unopened, condition for a full refund. DVDs that are opened or defective may only be exchanged for the exact same title and format. BOOKS: Books are non-refundable, unless damaged in shipping. If you need to return a book due shipping damage, please contact us within 7 days of order receipt and we will promptly replace your book. TOOLS AND MACHINES: All tools carry a 30-day money back guarantee. If for any reason they do not meet your requirements, they may be returned to us, freight prepaid, within the 30-day period, for credit. This warranty shall not apply to any tool which has been subjected to misuse, neglect or accident, nor shall it apply to any tool which has been repaired or altered in any way. All tools of manufacture other than LAZZE Inc. are covered by that manufacturer's warranty, which is a minimum of 30 days. This warranty covers replacing any parts that are found defective as to material or workmanship only when the tools are returned to us, transportation prepaid and subject to our inspection and approval. Please Note: A 20% restocking fee will apply to any and all "drop shipped" and "special order" tools and equipment. Customer is responsible for return freight and insurance Orders from Outside Continental United States: All orders must be prepaid in U.S. dollars. Credit card payment is preferred, or money orders, wire transfers. Freight charges must be prepaid. Please call for freight charges. Any additional duty or tariff will be the responsibility of the purchaser. Crating fees may apply to foreign orders. Consumer Information Regarding Lost or Damaged Shipments: We take pride in carefully packaging and shipping our customer's purchases and shipping them as quickly as possible. Unfortunately, sometimes "glitches" happen beyond our control. Here are some guidelines in the event of a lost or damaged package. Our goal is 100% customer satisfaction, so please know that we will do everything in our power to make sure our customers are well taken care of! Lost Package Reporting: In the event of a lost / undelivered package, LAZZE Inc. (the shipper) will handle reporting a lost package claim for our customers. In order to be considered lost a package must be undelivered 48 hours after the expected delivery date and time. A report cannot be made until then. UPS will then conduct a "package search" which includes a complete investigation to locate the package. The investigation may include a search of the UPS shipping system and operation centers, or calls to recipients or shippers. For this reason it is important for us to have a daytime phone number at which a UPS representative may easily reach you. Usually, most lost package reports are resolved in 7 - 10 business days. For this reason, our policy is to not re-ship merchandise until such time as UPS has concluded their investigation. Damaged Packages: In the event of a damaged package resulting in loss of goods or damaged goods, please contact LAZZE Inc. directly. It is important that you retain the original shipping carton and packaging materials. Depending on the claim, a damage inspection may be performed by UPS. This inspection is necessary for UPS claims processing. In the event of damaged / broken goods, LAZZE Inc. will replace the goods at no charge. Consumer Information Regarding Sales Tax: LAZZE Inc. charges sales tax in the state of California, 8.75% from 1 of April 2009, 9.75%. No Tax on items shipped out of state California. If picked up by buyer in California and shipped or transported out of state, sales tax must be added. Warranty: All LAZZE Inc. Manufactured products carry a one year warranty on material and workmanship. Misuse or improper tool selection does not constitute a warranty issue. Other manufactures products sold carry the manufactures warranty. If you have questions about any of the above Terms and Conditions we encourage you to contact us with questions prior to placing your order. Thank you, LAZZE Inc.! |
